UNPARALLELED
CUSTOMER EXPERIENCE
The strategy focuses on the use of innovation to make differentiation in its processes and products. The innovation is now integrated into all elements of the business.
01
PRODUCT INNOVATION
Product innovation is demonstrated now through introduction of "fresh and health" model. All raw materials and ingredients in our services and products are sourced from pre-qualified Saudi suppliers or imported from high quality sources.

Our product and service offer is all designed, created, and presented to the customer as "the perfect fit", i.e. special meals for special diets or medical conditions in addition to babysitting, seniors and disabled people support.
02
PROCESS AND SERVICE INNOVATION
Guest s' demands have always been changing thus, we work hard to fulfill our client's continuous desire for new trends, design, colors, and new cuisines.

Enabling Alkhalejiah's guest s to have their own exact travelling lifestyle from our wide variety of customized choices would definitely add a whole new level of diffe entiation toward the way Alkhalejiah's creates the travelling experience for clients. Our new business approach will revolutionize the way the industry works, especially online customization and instant feedback.

Our online customization and instant feedback will provide the guest s with their own "perfect fit".
03
CUSTOMER
RESPONSIVENESS
Without doubt Alkhalejiah's strategy improves the guest s' responsiveness in order to create a "pull" effect and increase its profitability through unparalleled customer satisfaction. Investing into the company human resources training and development by:
A
Utilizing multimedia to reach and attract guest s, to improve interaction with customers, giving them opportunity to express their desires and influence Alkhalejiah's product offer in timely efficient manner.
B
Training of customer service representatives to create attentive and friendly atmosphere during guest travelling experience regardless of their final destination.